Terms of Use

Brandneeva (“Brandneeva”, “we”, “us” or “our”) provides an online commerce platform that lets businesses build and run online stores and sell across websites, marketplaces, social channels and in person. These Terms of Use (“Terms”) form a binding agreement between you and Brandneeva.

By creating an account, accessing our website, or using any part of our services (together, the “Services”), you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the Services.

If you use the Services on behalf of a business or other organisation, you confirm that you are authorised to accept these Terms for that organisation, and “you” refers to that organisation.

• “Services” means the Brandneeva platform, storefronts, dashboards, APIs, apps, and any related tools, content and support we make available.
• “Merchant” or “you” means the person or business that registers for and uses the Services.
• “Customer” means an end shopper who interacts with a store you operate using the Services.
• “Account” means the account you create to access and manage the Services.
• “Your Content” means the products, text, images, media, data and other materials you upload, create or display through the Services.

To use the Services you must be at least 18 years old and capable of entering into a binding contract under the Indian Contract Act, 1872. The Services are intended for business use and are not directed at children.

You agree to use the Services only for lawful purposes and in compliance with all applicable laws, including the Information Technology Act, 2000, the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, and all applicable tax laws.

You are responsible for the information you provide when you register and for keeping it accurate and up to date. You are responsible for all activity that happens under your Account.

• Keep your login credentials confidential and do not share them with anyone who is not authorised.
• Notify us promptly if you believe your Account has been accessed without authorisation or used in breach of these Terms.
• You remain responsible for the acts of users, staff and collaborators you grant access to your Account.

Some features are offered on paid subscription plans. The plans, inclusions and current prices are described on our pricing page and in any order or plan confirmation you accept. Prices are exclusive of applicable taxes (including GST) unless stated otherwise.

• Paid plans renew for successive terms unless cancelled before the renewal date, as described at the time of purchase.
• Fees already paid are non-refundable except where required by law or expressly stated in a plan.
• We may change plans, features and prices on a prospective basis; we will give notice of material changes to paid plans before they take effect.
• If a payment is not received when due, we may suspend or limit access to paid features until the amount is paid.

You agree not to use the Services to do, or to help anyone else do, any of the following:

• Sell, advertise or distribute goods or services that are illegal, restricted or prohibited under Indian law, or that we reasonably consider unsafe, fraudulent or deceptive.
• Infringe the intellectual property, privacy, publicity or other rights of any person, or upload content you do not have the right to use.
• Upload malware, or attempt to probe, scan, disrupt, overload or gain unauthorised access to the Services or related systems.
• Send unlawful, misleading or unsolicited communications, or use the Services in a way that violates payment, marketplace or messaging provider rules.
• Misrepresent your identity, your business, your products, prices, delivery timelines or affiliation with any person.

We may investigate suspected breaches and may remove content or restrict features that we reasonably believe violate these Terms or applicable law.

You are solely responsible for your business and for the stores you operate using the Services. This includes:

• Your Content, product listings, pricing, descriptions, availability and the quality and legality of what you sell.
• Fulfilling orders, handling returns, refunds and cancellations, and providing customer service to your Customers.
• Publishing your own store policies (such as shipping, returns, refunds and privacy) as required by law, and honouring them.
• Collecting, paying and reporting all taxes applicable to your sales, and meeting your own regulatory and licensing obligations.
• Obtaining any consents you are required to obtain from your Customers for the data you collect through your store.

The Services, including the platform software, design, themes we provide, trademarks, logos and documentation, are owned by Brandneeva or our licensors and are protected by law. Except for the rights expressly granted here, we reserve all rights.

You keep all rights in Your Content. You grant us a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, display and transmit Your Content solely to operate, secure and improve the Services and to provide them to you and your Customers.

If you send us feedback or suggestions, you grant us the right to use them without restriction or obligation to you.

The Services may connect to third-party products and services — for example payment gateways, shipping and logistics providers, messaging channels, domain registrars and analytics tools. Your use of those services is governed by the third party’s own terms and policies.

We do not control and are not responsible for third-party services, and enabling an integration does not mean we endorse it. Any dispute relating to a third-party service is between you and that third party.

Payments made by your Customers are processed by third-party payment gateway partners and are subject to their terms, verification and settlement timelines. Brandneeva is not a bank, payment system operator or party to the sale between you and your Customer.

You are responsible for configuring your payout details correctly and for any chargebacks, reversals or disputes relating to your transactions. We are not liable for delays or failures caused by a payment provider, bank or your Customer.

We work to keep the Services available and reliable, but they are provided on an “as available” basis. We may add, change, suspend or withdraw features, and we may perform maintenance that temporarily affects availability. Where a specific service level is offered, it will be set out in a separate written agreement.

You may stop using the Services and close your Account at any time. We may suspend or terminate your access if you breach these Terms or applicable law, if required by a competent authority, or to protect the Services, other users or the public from harm.

On termination, your right to use the Services ends. Where reasonably practicable and permitted by law, we will give you an opportunity to export Your Content for a limited period before it is deleted. Clauses that by their nature should survive termination (such as intellectual property, disclaimers, limitation of liability, indemnity and governing law) will continue to apply.

To the fullest extent permitted by law, the Services are provided “as is” and “as available” without warranties of any kind, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose, title and non-infringement. We do not warrant that the Services will be uninterrupted, error-free or completely secure, or that they will meet your specific requirements.

To the fullest extent permitted by law, Brandneeva will not be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits, revenue, goodwill, data or business, arising out of or relating to your use of (or inability to use) the Services.

To the fullest extent permitted by law, our total aggregate liability arising out of or relating to the Services will not exceed the total fees you paid to us for the Services in the three (3) months immediately before the event giving rise to the claim. Nothing in these Terms excludes any liability that cannot be excluded under applicable law.

You agree to indemnify and hold Brandneeva and its personnel harmless from any claims, damages, liabilities, costs and expenses (including reasonable legal fees) arising out of your use of the Services, Your Content, the goods or services you sell, or your breach of these Terms or of any law or the rights of any person.

These Terms are governed by and construed in accordance with the laws of India. The parties will first try to resolve any dispute amicably. Subject to that, the courts at Gurugram, Haryana will have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Services.

We may update these Terms from time to time. When we make material changes, we will update the “last updated” date above and, where appropriate, notify you. Your continued use of the Services after the changes take effect means you accept the updated Terms.

If you have any questions, complaints or notices about these Terms, or wish to report content or conduct that breaches them, please contact us using the details below. We will acknowledge and address grievances in line with applicable law.